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Luggage Policy

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Privacy Policy

Silver Shuttle Ltd is committed to protecting your privacy and take the responsibility regarding the security of our customers' information very seriously.

What information do we collect and how do we use it?

Silver Shuttle collects information required to manage your airport transfer booking and for improving the service provided to customers. The information includes the name, email, mobile phone number, pick up and drop off information, times and dates of the journeys carried out and flight information.

Payment card details are not retained by Silver Shuttle as payments are processed directly by our payment partner SagePay via the payment page embedded within the Silver Shuttle website.

Non personalised information is gathered regarding the way customers use the website in order to improve the booking and service delivery processes.

Who does Silver Shuttle share your information with?

Silver Shuttle collates your information solely for the purpose of making your booking. Information is necessarily passed on to the driver or service partner responsible for fulfilling your journey.

Silver Shuttle does not share, sell, trade or rent your personal information with any other parties.


The internet is not a secure medium. However we have put in place various security procedures as set out in this policy. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel. We also keep your information confidential. Our internal procedures the storage, access and disclosure of your information.


We use cookies. A cookie is a small file that is stored on your computer's hard drive by your web browser. They allow us to understand what areas of the website are of interest to our visitors and allow us to provide a better user experience. These cookies do not track individual user information, and all our cookie data is encrypted and cannot be read by other websites. It is possible to 'turn off' the cookies in your browser and this will not affect the functionality of the web site. You can find out more information about cookies including how to switch cookies on or off i.e. accept or refuse cookies from

Your Rights

You have certain rights under the Data Protection Act 1998. For example, we will always let you have a copy of all personal information we have about you should you request it. We may charge you a fee for a copy of such information.

Your Consent

By using the Silver Shuttle web site you consent to the collection and use of the information by Silver Shuttle Ltd in the way outlined above.


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Call +44 (0) 20 3637 0224 for assistance with your booking.

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