Your Journey

Price not affected by time

Luggage Policy

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From Home / Office

Silver Shuttle will pick you up from your home, hotel, hostel, student hall, office or any other address of your choice.

A note for Saver and Super Saver bookers traveling from Heathrow airport: Please ensure the time entered for your airport pickup is between 45 and 60 mins after flight arrival time. The drivers will check flight times and wait up to a maximum of 90 minutes after the pickup. This ensures we give you enough time to clear customs and collect your luggage from the airport.

Important: If delayed in customs, you must call toll free 0800 389 8368 from any UK payphone or 0208 969 2777 from a mobile or landline before the 90 minutes has elapsed or you may miss your transfer. 

Super Saver and Saver customers travelling from Heathrow Airport:

Enter the Arrivals Hall after customs and immigration, look for a representative with a Blue City Transfers UK sign who will meet you next to the designated meeting points in each terminal.

Meeting points Heathrow Terminals:

Terminal 2 & 3: In front of WHSmith

Terminal 4 & 5: In front of Costa Coffee

Travelling to the airport:

Super Saver and Saver customers traveling to the airport: because of the sharing service and to ensure you don't spend extra time waiting in traffic we will pick you up between 3 and 5 hours before your scheduled flight departure time. This will ensure you have enough time to get to pass through check-in and security at the airport.

A 30-minute time window will be given to the client for the pick-up. Passengers need to be checked out and waiting by the concierge desk in their hotel lobby at the confirmed pick up time.  When picking up from private addresses your driver will ring the buzzer or a contact number whichever is required. 


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Call +44 (0) 20 3637 0224 for assistance with your booking.

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